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Cloud Box – no connection to the device

Notification banner reading "Connection to devices lost - Cannot connect to devices: Cloud Box".

W przypadku braku połączenia z Cloud Box sprawdź kolor diody sygnalizacyjnej w lewym, górnym rogu obudowy urządzenia.

Follow the recommendations described in the table below.

Cloud Box unit with a red arrow and box pointing to the status LED in the upper-left corner of the housing, used to diagnose connection problems.
ColorThe way the diode glowsCondition of the deviceSolving the problem
Icon showing the Cloud Box status LED glowing green ("ZIELONY"), indicating the device is working properly.PulseThe device is working properlyReset Cloud Box
Icon showing the Cloud Box status LED glowing blue ("NIEBIESKI"), indicating no connection with the Internet.PulseNo connection
with the Internet
Check the operation of the Internet, if necessary reset the Router.
Reset Cloud Box to immediately attempt to refresh your Internet connection.
Icon showing the Cloud Box status LED flashing red ("CZERWONY MRUGAJĄCY"), indicating no connection with the Cloud Box communication module.FlashingNo connection
with Cloud Box communication module
Reset Cloud Box. If the problem is not solved contact
With technical assistance.
Icon showing the Cloud Box status LED off ("WYŁĄCZONY"), indicating no main power supply.NoNo main power supplyConnect the Cloud Box to the power supply

Updated on 2026-07-23
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