{"id":15439,"date":"2026-07-24T13:10:23","date_gmt":"2026-07-24T11:10:23","guid":{"rendered":"https:\/\/help.fetura.pl\/knowledge-base\/what-happens-if-farmwatch-pro-loses-its-internet-connection-or-power\/"},"modified":"2026-07-24T14:33:38","modified_gmt":"2026-07-24T12:33:38","slug":"what-happens-if-farmwatch-pro-loses-its-internet-connection-or-power","status":"publish","type":"ht_kb","link":"https:\/\/help.fetura.pl\/en\/knowledge-base\/what-happens-if-farmwatch-pro-loses-its-internet-connection-or-power\/","title":{"rendered":"What happens if FarmWatch Pro loses its internet connection or power?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">FarmWatch Pro is designed so that alerts reach you even if the control panel itself experiences connectivity or power issues.<\/p>\n\n\n\n&#8220;`svg\n<svg viewBox=\"0 0 920 420\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" role=\"img\" aria-labelledby=\"dtitle ddesc\" style=\"width:100%;height:auto;max-width:920px;display:block;margin:0 auto;\">\n  <title id=\"dtitle\">How FarmWatch Pro reaches you despite failures<\/title>\n  <desc id=\"ddesc\">Diagram: the FarmWatch Pro control unit connects through a SIM card or Ethernet (only one at a time) and has a backup battery for approximately 2 hours. Data is sent to Fetura CLOUD, which monitors the connection and after 15 minutes without contact automatically sends an SMS or phone alarm to the user.<\/desc>\n\n  <style>\n    .fw-box { fill:#ffffff; stroke:#d9dee3; stroke-width:1.5; }\n    .fw-box-accent { fill:#eef7ee; stroke:#4CAF50; stroke-width:1.5; }\n    .fw-box-alert { fill:#fdecec; stroke:#e5484d; stroke-width:1.5; }\n    .fw-lbl { font-family: Arial, Helvetica, sans-serif; font-size:16px; fill:#1f2933; font-weight:600; }\n    .fw-sub { font-family: Arial, Helvetica, sans-serif; font-size:12.5px; fill:#52606d; }\n    .fw-tag { font-family: Arial, Helvetica, sans-serif; font-size:11.5px; fill:#3a7d3a; font-weight:600; }\n    .fw-tag-alert { font-family: Arial, Helvetica, sans-serif; font-size:11.5px; fill:#c0292e; font-weight:600; }\n    .fw-arrow { stroke:#9aa5b1; stroke-width:2; fill:none; marker-end:url(#fw-arrowhead); }\n    .fw-note { font-family: Arial, Helvetica, sans-serif; font-size:12px; fill:#52606d; }\n  <\/style>\n\n  <defs>\n    <marker id=\"fw-arrowhead\" markerWidth=\"9\" markerHeight=\"9\" refX=\"7\" refY=\"4\" orient=\"auto\">\n      <path d=\"M0,0 L8,4 L0,8 z\" fill=\"#9aa5b1\"><\/path>\n    <\/marker>\n  <\/defs>\n\n  <rect x=\"20\" y=\"140\" width=\"200\" height=\"140\" rx=\"10\" class=\"fw-box-accent\"><\/rect>\n  <text x=\"120\" y=\"172\" text-anchor=\"middle\" class=\"fw-lbl\">FarmWatch Pro<\/text>\n  <text x=\"120\" y=\"192\" text-anchor=\"middle\" class=\"fw-lbl\">Control Unit<\/text>\n  <text x=\"120\" y=\"218\" text-anchor=\"middle\" class=\"fw-sub\">SIM or Ethernet<\/text>\n  <text x=\"120\" y=\"234\" text-anchor=\"middle\" class=\"fw-sub\">(only one at a time)<\/text>\n\n  <rect x=\"45\" y=\"248\" width=\"150\" height=\"20\" rx=\"10\" fill=\"#ffffff\" stroke=\"#4CAF50\"><\/rect>\n  <text x=\"120\" y=\"262\" text-anchor=\"middle\" class=\"fw-tag\">~2h battery backup<\/text>\n\n  <path d=\"M220,210 L305,210\" class=\"fw-arrow\"><\/path>\n  <text x=\"262\" y=\"198\" text-anchor=\"middle\" class=\"fw-note\">connection<\/text>\n\n  <rect x=\"310\" y=\"140\" width=\"220\" height=\"140\" rx=\"10\" class=\"fw-box\"><\/rect>\n  <text x=\"420\" y=\"172\" text-anchor=\"middle\" class=\"fw-lbl\">Fetura CLOUD<\/text>\n  <text x=\"420\" y=\"196\" text-anchor=\"middle\" class=\"fw-sub\">continuously monitors<\/text>\n  <text x=\"420\" y=\"212\" text-anchor=\"middle\" class=\"fw-sub\">the connection<\/text>\n\n  <rect x=\"330\" y=\"212\" width=\"180\" height=\"46\" rx=\"8\" class=\"fw-box-alert\"><\/rect>\n  <text x=\"420\" y=\"230\" text-anchor=\"middle\" class=\"fw-tag-alert\">no contact &gt; 15 min<\/text>\n  <text x=\"420\" y=\"246\" text-anchor=\"middle\" class=\"fw-tag-alert\">= alarm sent anyway<\/text>\n\n  <path d=\"M530,210 L615,210\" class=\"fw-arrow\"><\/path>\n  <text x=\"572\" y=\"198\" text-anchor=\"middle\" class=\"fw-note\">notification<\/text>\n\n  <rect x=\"620\" y=\"140\" width=\"280\" height=\"140\" rx=\"10\" class=\"fw-box-accent\"><\/rect>\n  <text x=\"760\" y=\"172\" text-anchor=\"middle\" class=\"fw-lbl\">SMS and phone<\/text>\n  <text x=\"760\" y=\"192\" text-anchor=\"middle\" class=\"fw-lbl\">call notification<\/text>\n  <text x=\"760\" y=\"216\" text-anchor=\"middle\" class=\"fw-sub\">up to 10 people on the list<\/text>\n  <text x=\"760\" y=\"234\" text-anchor=\"middle\" class=\"fw-sub\">even when the unit is offline<\/text>\n\n  <text x=\"460\" y=\"340\" text-anchor=\"middle\" class=\"fw-note\">\n    The notification is sent from the cloud, so it reaches you even if the control unit loses power or internet connection.\n  <\/text>\n<\/svg>\n&#8220;`\n\n\n\n\n<h2 class=\"wp-block-heading\">Loss of connectivity to the cloud<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the FarmWatch Pro control panel cannot connect to the Fetura CLOUD for more than <strong>15 minutes<\/strong>, the system automatically triggers an alarm\u2014in accordance with the configured notification method (SMS\/phone call). Since this alarm is detected and sent from the cloud\u2014rather than from the control unit itself\u2014it reaches you even if the on-site device has lost its internet connection. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Two connection options\u2014SIM or Ethernet<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Every current version of FarmWatch Pro supports both a SIM card and an Ethernet port. Switching between them is done using a physical switch on the device\u2014the control unit operates on only one of these connections at a time, <strong>not both simultaneously<\/strong>. <\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h4 class=\"wp-block-heading\">SIM Card<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">You can insert your own SIM card with an active internet plan, or use the SIM card provided by Fetura CLOUD (Telnyx). The Fetura CLOUD SIM card is a convenient &#8220;ready-to-use&#8221; solution, but Fetura CLOUD <strong>does not guarantee<\/strong> the quality or stability of this connection (no SLA). <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h4 class=\"wp-block-heading\">Ethernet<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The control panel uses your farm&#8217;s network\u2014whether wired or wireless. If that network goes down, the control panel will lose connectivity (see the section above regarding the 15-minute alarm). <\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If your internet connection (farm WiFi\/LAN) goes down and the control panel is in SIM mode, this will not affect it\u2014it will continue to connect via the cellular network. If the control panel is in Ethernet mode and the farm\u2019s internet connection goes down, the 15-minute connection loss alarm mechanism described above will be triggered. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Power Outage<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The control panel has a built-in backup battery that allows it to continue operating for a short time after a power outage\u2014approximately <strong>2 hours<\/strong>. You can optionally connect a 12VDC siren to the control panel and choose which alarms should trigger it. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Summary<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Situation<\/th><th>What&#8217;s going on?<\/th><\/tr><\/thead><tbody><tr><td>Loss of connectivity to the cloud for &gt;15 min<\/td><td>The system automatically sends an alert (SMS\/phone call)\u2014it works even when the control panel is offline<\/td><\/tr><tr><td>No internet connection at the farm; the control unit is in SIM mode<\/td><td>No impact\u2014the switchboard connects via the cellular network<\/td><\/tr><tr><td>No internet connection at the farm; the control center is in Ethernet mode<\/td><td>Treated as a loss of communication\u2014alarm after 15 minutes<\/td><\/tr><tr><td>Mains Power Outage<\/td><td>The control panel continues to operate on the backup battery (approx. 2 hours); optional 12 VDC siren<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-center\"><blockquote><p>Alarm notifications are sent from the cloud\u2014you&#8217;ll receive them even if the control panel itself loses power or an internet connection.<\/p><\/blockquote><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">If this does not resolve the issue\u2014escalate it<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If, despite having the correct configuration, you are not receiving notifications about a loss of connection or power outage, please contact Fetura technical support.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2ac368b3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1 heroickb_widget_exit__btn\"><a class=\"wp-block-button__link has-text-align-center wp-element-button heroickb_widget_exit__btn\" href=\"?hkb-redirect&#038;nonce=56908d8776&#038;check=7jfor&#038;redirect=https%3A%2F%2Fhelp.fetura.pl%2Fcontact-support%2F&#038;otype=unknown&#038;oid=0&#038;source=block-button\">Technical Support<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FarmWatch Pro triggers a connectivity loss alarm after 15 minutes (even when the control panel is offline) and operates on battery power for a short time during a power outage\u2014details depend on the SIM\/Ethernet mode.<\/p>\n","protected":false},"author":24,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[111],"ht-kb-tag":[],"class_list":["post-15439","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-farmwatch-pro-en"],"_links":{"self":[{"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/ht-kb\/15439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/comments?post=15439"}],"version-history":[{"count":2,"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/ht-kb\/15439\/revisions"}],"predecessor-version":[{"id":15441,"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/ht-kb\/15439\/revisions\/15441"}],"wp:attachment":[{"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/media?parent=15439"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/ht-kb-category?post=15439"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=15439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}