{"id":1505,"date":"2024-04-03T12:45:20","date_gmt":"2024-04-03T10:45:20","guid":{"rendered":"https:\/\/help.fetura.pl\/knowledge-base\/cloud-box-no-connection-to-the-device\/"},"modified":"2026-07-23T00:15:39","modified_gmt":"2026-07-22T22:15:39","slug":"cloud-box-no-connection-to-the-device","status":"publish","type":"ht_kb","link":"https:\/\/help.fetura.pl\/en\/knowledge-base\/cloud-box-no-connection-to-the-device\/","title":{"rendered":"Cloud Box &#8211; no connection to the device"},"content":{"rendered":"\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"601\" height=\"89\" src=\"https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/04\/image-9.png\" alt=\"Notification banner reading &quot;Connection to devices lost - Cannot connect to devices: Cloud Box&quot;.\" class=\"wp-image-1497\" srcset=\"https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/04\/image-9.png 601w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/04\/image-9-300x44.png 300w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/04\/image-9-50x7.png 50w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/04\/image-9-60x9.png 60w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/04\/image-9-100x15.png 100w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">W przypadku braku po\u0142\u0105czenia z Cloud Box sprawd\u017a kolor diody sygnalizacyjnej w lewym, g\u00f3rnym rogu obudowy urz\u0105dzenia.<\/p>\n\n<p class=\"wp-block-paragraph\">Follow the recommendations described in the table below.<\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"731\" height=\"684\" src=\"https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-129.png\" alt=\"Cloud Box unit with a red arrow and box pointing to the status LED in the upper-left corner of the housing, used to diagnose connection problems.\" class=\"wp-image-1136\" style=\"width:438px;height:auto\" srcset=\"https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-129.png 731w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-129-300x281.png 300w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-129-50x47.png 50w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-129-60x56.png 60w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-129-100x94.png 100w\" sizes=\"(max-width: 731px) 100vw, 731px\" \/><\/figure>\n\n<figure class=\"wp-block-table is-style-regular\"><table><thead><tr><th class=\"has-text-align-center\" data-align=\"center\">Color<\/th><th class=\"has-text-align-center\" data-align=\"center\">The way the diode glows<\/th><th class=\"has-text-align-center\" data-align=\"center\">Condition of the device<\/th><th class=\"has-text-align-center\" data-align=\"center\">Solving the problem<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><img decoding=\"async\" width=\"125\" height=\"60\" class=\"wp-image-1080\" style=\"width: 125px;\" src=\"https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-111.png\" alt=\"Icon showing the Cloud Box status LED glowing green (&quot;ZIELONY&quot;), indicating the device is working properly.\" srcset=\"https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-111.png 197w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-111-50x24.png 50w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-111-60x29.png 60w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-111-100x48.png 100w\" sizes=\"(max-width: 125px) 100vw, 125px\" \/><\/td><td class=\"has-text-align-center\" data-align=\"center\">Pulse<\/td><td class=\"has-text-align-center\" data-align=\"center\">The device is working properly<\/td><td class=\"has-text-align-center\" data-align=\"center\">Reset Cloud Box<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><img decoding=\"async\" width=\"200\" height=\"95\" class=\"wp-image-1115\" style=\"width: 200px;\" src=\"https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-125.png\" alt=\"Icon showing the Cloud Box status LED glowing blue (&quot;NIEBIESKI&quot;), indicating no connection with the Internet.\" srcset=\"https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-125.png 197w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-125-50x24.png 50w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-125-60x29.png 60w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-125-100x48.png 100w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/td><td class=\"has-text-align-center\" data-align=\"center\">Pulse<\/td><td class=\"has-text-align-center\" data-align=\"center\">No connection <br\/>with the Internet<\/td><td class=\"has-text-align-center\" data-align=\"center\">Check the operation of the Internet, if necessary reset the Router.<br\/>Reset Cloud Box to immediately attempt to refresh your Internet connection.<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><img decoding=\"async\" width=\"150\" height=\"91\" class=\"wp-image-1084\" style=\"width: 150px;\" src=\"https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-113.png\" alt=\"Icon showing the Cloud Box status LED flashing red (&quot;CZERWONY MRUGAJ\u0104CY&quot;), indicating no connection with the Cloud Box communication module.\" srcset=\"https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-113.png 196w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-113-50x30.png 50w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-113-60x36.png 60w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/03\/image-113-100x61.png 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/td><td class=\"has-text-align-center\" data-align=\"center\">Flashing<\/td><td class=\"has-text-align-center\" data-align=\"center\">No connection <br\/>with Cloud Box communication module<\/td><td class=\"has-text-align-center\" data-align=\"center\">Reset Cloud Box. If the problem is not solved contact  <br\/>With technical assistance.<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\"><img decoding=\"async\" width=\"150\" height=\"70\" class=\"wp-image-1501\" style=\"width: 150px;\" src=\"https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/04\/image-11.png\" alt=\"Icon showing the Cloud Box status LED off (&quot;WY\u0141\u0104CZONY&quot;), indicating no main power supply.\" srcset=\"https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/04\/image-11.png 198w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/04\/image-11-50x23.png 50w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/04\/image-11-60x28.png 60w, https:\/\/help.fetura.pl\/wp-content\/uploads\/2024\/04\/image-11-100x47.png 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/td><td class=\"has-text-align-center\" data-align=\"center\">No<\/td><td class=\"has-text-align-center\" data-align=\"center\">No main power supply<\/td><td class=\"has-text-align-center\" data-align=\"center\">Connect the Cloud Box to the power supply<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<!-- fetura-ai-tags: category=CLOUDBOX; type=troubleshooting; keywords=Cloud Box no connection, Cloud Box LED colors meaning, Cloud Box flashing light, reset Cloud Box, no internet connection Cloud Box, no power Cloud Box diode; synonyms=CloudBox offline, controller unreachable, gateway not responding, status indicator LED -->","protected":false},"excerpt":{"rendered":"<p>W przypadku braku po\u0142\u0105czenia z Cloud Box sprawd\u017a kolor diody sygnalizacyjnej w lewym, g\u00f3rnym rogu obudowy urz\u0105dzenia. Follow the recommendations described in the table below. Color The way the diode glows Condition of the device Solving the problem Pulse The device is working properly Reset Cloud Box Pulse No connection&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[102],"ht-kb-tag":[],"class_list":["post-1505","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-cloud-box-en"],"_links":{"self":[{"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/ht-kb\/1505","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/comments?post=1505"}],"version-history":[{"count":9,"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/ht-kb\/1505\/revisions"}],"predecessor-version":[{"id":14966,"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/ht-kb\/1505\/revisions\/14966"}],"wp:attachment":[{"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/media?parent=1505"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/ht-kb-category?post=1505"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/help.fetura.pl\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=1505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}